Cancellation Policy

Cancellation Policy - MixoTech

❌ Cancellation Policy

MixoTech - Order Cancellation Guidelines

Last Updated:

⚠️ Important: Due to the instant delivery nature of digital products, cancellation windows are limited. Please read carefully.

Cancellation Timeline

🕐

0-5 Minutes

Full cancellation possible

📧

5-30 Minutes

If not delivered

📦

After Delivery

Subject to refund policy

🚫

After 7 Days

No cancellation

When Can You Cancel?

✅ Eligible for Cancellation

Within 5 minutes of payment: Full cancellation before delivery
Duplicate payment: If you accidentally paid twice
Wrong product ordered: Before delivery/access
Technical error: Payment deducted but no order confirmation
Custom projects: Before work has started
Subscription renewal: Within 24 hours of renewal

❌ Not Eligible for Cancellation

After product delivery: Files already sent/accessed
API keys generated: Once API access is created
Custom work started: If development has begun
Subscription mid-term: Monthly/Annual plans in progress
After 7 days: Regardless of delivery status
Change of mind: After accessing the product

Cancellation Process

1️⃣

Contact Support

Reach out within eligible timeframe

2️⃣

Provide Order ID

From Razorpay payment receipt

3️⃣

Reason for Cancellation

Brief explanation

Cancellation Fees

Time of Cancellation	Cancellation Fee	Refund Amount
Within 5 minutes (no delivery)	No fee	100%
5-30 minutes (no delivery)	₹50 or 5% (whichever lower)	95-100%
After delivery (within 7 days)	Subject to refund policy	As per refund eligibility
Custom project (before start)	No fee	100%
Custom project (work started)	Work completed + 15%	Remaining amount

How to Cancel an Order

Option 1: Telegram (Fastest)

Message @mixotech with:

"CANCEL ORDER [Order ID]"
Your registered email/phone
Reason for cancellation

Response within 15 minutes

Option 2: Email

Send to devxmohsin@gmail.com with subject: "CANCELLATION REQUEST - [Order ID]"

Include order details
Reason for cancellation
Preferred contact method

Response within 2-4 hours

Option 3: WhatsApp

Message +91 9365056358

Send "CANCEL" followed by Order ID
Include screenshot of payment (optional)

Response within 30 minutes

Option 4: Fiverr

For orders placed through Fiverr (almpressai):

Request cancellation through Fiverr platform
Or message on Fiverr with order details

Follows Fiverr's cancellation policy

Subscription Cancellations

Monthly Subscriptions

Cancel anytime before next billing date
No refund for current month
Access continues until period ends
Cancel via Telegram/Email

Annual Subscriptions

Pro-rated refund available
20% cancellation fee applies
Must cancel within first 3 months
After 3 months, no refund

API Service Cancellations

API Plan	Cancellation Policy
Pay-per-use	Cancel anytime, unused credits refunded (minus 10% fee)
Monthly Package	Cancel before renewal, current month non-refundable
Annual Package	Pro-rated refund within 30 days, after 30 days no refund
Enterprise Plan	As per contract terms

What Happens After Cancellation?

Refund Processed: To original payment method via Razorpay
Access Revoked: Downloads, API keys deactivated within 24 hours
Confirmation Email: Sent with cancellation details
Data Deletion: Your personal info removed from active systems (except backup)

Contact for Cancellations

To cancel an order, contact us immediately:

📧 Email: devxmohsin@gmail.com (Subject: CANCELLATION - Order ID)

📱 Telegram: @mixotech (Fastest response)

📞 WhatsApp: +91 9365056358

💼 Fiverr: almpressai

🌐 Website: mohsinx.in/cancel

📞 Phone: 9365056358 (Urgent cancellations)

⏰ Time-Sensitive: Cancellation requests are processed based on the time they are received, not when the payment was made. Act quickly if you need to cancel!