💰 Refund & Cancellation Policy

MixoTech - Digital Products Refund Policy

Last Updated:

⚠️ Important: Due to the digital nature of our products, refunds are handled differently than physical goods. Please read carefully.

Quick Overview

Purchase

You buy our digital product

Delivery

Instant access to files/APIs

7 Days

Eligibility period for refunds

Decision

Refund or resolution

Digital Products Refund Eligibility

✅ Eligible for Refund

You may be eligible for a refund in these cases:

Product is significantly different from description
Product is non-functional despite following documentation
Duplicate purchase by mistake
Technical issue prevents download/access for 48+ hours
Custom development project cancellation (within terms)

❌ Not Eligible for Refund

No refunds will be issued in these cases:

Change of mind after download
Incompatibility with your system (check requirements first)
Lack of technical knowledge to implement the code
Request for custom modifications not included
Purchase made more than 7 days ago
Violation of our terms of service
Product shared, distributed, or resold

Refund Process

Step 1: Contact Support

Reach out to us within 7 days of purchase:

Telegram: @mixotech
Email: devxmohsin@gmail.com
WhatsApp: +91 9365056358

Step 2: Provide Details

Include in your request:

Order ID/Transaction ID
Date of purchase
Product name
Reason for refund
Screenshots (if applicable)

Step 3: Review

We will:

Acknowledge within 24 hours
Investigate the issue
Attempt to resolve technical problems
Make refund decision within 3-5 business days

Step 4: Resolution

Possible outcomes:

Full refund to original payment method
Partial refund for custom work
Alternative product replacement
Technical support to fix issues
Store credit (if agreed)

Refund Timeline

Payment Method	Refund Processing Time
Credit/Debit Card (via Razorpay)	5-10 business days
UPI	3-5 business days
Net Banking	5-7 business days
Wallet	2-3 business days

Custom Development Projects

For custom development work (websites, custom APIs, modifications):

Before work starts: Full refund available
After work starts: Refund for unused hours only
Partial completion: Refund for incomplete work minus completed milestones
Project cancellation: 20% cancellation fee for administrative costs

API Services & Subscriptions

For gaming APIs and subscription services:

Monthly subscriptions: Refund within 48 hours of renewal only
Annual plans: Pro-rated refund minus 30% service fee
API credits: Non-refundable once used
Service downtime: Credit for downtime exceeding 24 hours

Chargeback Policy

Filing a chargeback without contacting us first:

Will result in immediate account suspension
Legal action may be taken for fraudulent chargebacks
Additional fees of ₹500 will be added to recover costs
Access to all purchased products will be revoked

Contact for Refunds

To request a refund, contact us with your order details:

📧 Email: devxmohsin@gmail.com (Subject: REFUND REQUEST - [Order ID])

📱 Telegram: @mixotech

📞 WhatsApp: +91 9365056358

💼 Fiverr: almpressai

🌐 Website: mohsinx.in/refund

📞 Phone: 9365056358 (10 AM - 6 PM IST, Mon-Sat)

📝 Note: We're committed to your satisfaction. If you're experiencing issues with your purchase, please give us a chance to resolve them before requesting a refund. Most technical issues can be fixed with our support.