Support Policy

Support Policy - MixoTech

🆘 Support Policy

MixoTech - Customer Support Guidelines

Last Updated:

🎯 Our Commitment: We're committed to providing timely, helpful support for all MixoTech products. Choose your preferred channel below.

Support Channels

📱

Telegram Support (Recommended)

Channel: @mixotech

Best for: Quick questions, file re-downloads, urgent issues

Response Time: 15-30 minutes

Available: 9 AM - 11 PM IST, 7 days a week

📧

Email Support

Email: devxmohsin@gmail.com

Best for: Detailed inquiries, bug reports, license issues

Response Time: 2-4 hours

Available: 24/7 (responses during business hours)

💬

WhatsApp Support

Number: +91 9365056358

Best for: Quick messages, sharing screenshots, file delivery

Response Time: 30-60 minutes

Available: 10 AM - 8 PM IST, Mon-Sat

💼

Fiverr Support

Profile: almpressai

Best for: Custom work, Fiverr orders, gig-related queries

Response Time: 1-2 hours

Available: During Fiverr online hours

🐦

Twitter/X Support

Handle: @devxmohsin

Best for: Public queries, announcements, quick questions

Response Time: 2-6 hours

Available: Mon-Sat

📺

YouTube Support

Channel: @mixotech

Best for: Video tutorials, comments on videos

Response Time: 12-24 hours

Available: Comments monitored daily

Support Tiers

Support Level	Included With	Response Time	Support Hours
Basic	All purchases (first 30 days)	24 hours	Business hours
Priority	Pro API plans, Extended Licenses	4 hours	Extended hours
Premium	Enterprise clients, Commercial Licenses	1 hour	24/7 dedicated
Lifetime	Selected products	12 hours	Lifetime access

What We Support

✅ Supported Issues

Product installation assistance
Bug fixes for code we provided
API integration help
Documentation clarification
File re-downloads
License key issues
Payment/order problems
Feature explanations

❌ Not Supported

Custom modifications (paid service)
Third-party integrations not included
Server configuration outside our scope
Teaching programming basics
Issues after you modify the code
Hosting/server support
Domain/SSL configuration

How to Get Help Fast

Before Contacting Support:

Check the documentation included with your purchase
Watch tutorial videos on our YouTube channel
Search our Telegram group for similar issues
Check your spam folder for delivery emails
Try refreshing or re-downloading

When Contacting Support, Include:

Order ID (from Razorpay receipt)
Product name you purchased
Purchase date
Detailed description of the issue
Screenshots or error messages
What you've tried already

Response Time Matrix

Issue Type	Priority	Target Response	Channel
Payment failed but charged	Critical	15 minutes	Telegram/WhatsApp
Product not delivered	High	30 minutes	Telegram/Email
Code not working	Medium	2 hours	Email/Telegram
Installation help	Medium	4 hours	Email/Telegram
Feature request	Low	24 hours	Email
General inquiry	Low	24 hours	Any channel

Support Hours

🇮🇳 India (IST)

Monday - Saturday: 9:00 AM - 11:00 PM

Sunday: 10:00 AM - 6:00 PM (Limited support)

Holidays: Reduced hours (announced on Telegram)

🌍 Global (UTC)

Email support: 24/7 (responses within 24h)

Telegram support: Overlaps with IST hours

Emergency: +91 9365056358 (urgent only)

Frequently Asked Questions

Q: I didn't receive my product after payment. What do I do?

A: First, check spam folder. If not found, contact us on Telegram @mixotech with your Order ID within 30 minutes of purchase. We'll manually deliver it.

Q: How do I get my license key?

A: License keys are sent in the delivery email. If lost, contact support with your Order ID.

Q: Can you help me install the code on my server?

A: Basic installation help is included. For complex server setups, we offer paid installation services.

Q: The code has a bug. What should I do?

A: Report the bug with details and screenshots. We'll fix it within the support period.

Q: How long is support valid after purchase?

A: Standard support is 30 days. Extended licenses get 90 days. Check your license type.

Emergency Support

For critical issues only (site down, security breach, payment emergencies):

Phone: +91 9365056358 (call only if urgent, SMS first)
Telegram: @mixotech with "URGENT" in message
WhatsApp: +91 9365056358 with "EMERGENCY" prefix

Support Feedback

We value your feedback! After receiving support, you can:

Rate our support on Telegram/WhatsApp
Send suggestions to devxmohsin@gmail.com
Tag us on Twitter @devxmohsin
Join our feedback channel on Telegram

📞 All Support Contacts:

📧 Email: devxmohsin@gmail.com

📱 Telegram: @mixotech

📞 WhatsApp: +91 9365056358

🐦 Twitter: @devxmohsin

📺 YouTube: @mixotech

💼 Fiverr: almpressai

🌐 Website: mohsinx.in/support

💡 Pro Tip: For fastest support, always include your Order ID and product name. Join our Telegram channel for instant updates and community help!